Returns and Fresh Flowers Guarantee in Roehampton
Our Commitment to Freshness and Satisfaction
At Roehampton Flowers, we pride ourselves on being your trusted local florist, delivering fresh and beautiful blooms right to the doorsteps of households and businesses throughout Roehampton and the surrounding areas. We are committed to ensuring that every floral arrangement arrives in peak condition, offering you our Fresh Flowers Guarantee with every order.
Damaged-on-Arrival Policy
We take great care to package and deliver all of our floral creations. However, should your flowers arrive damaged or not in the expected condition, please inform us within 24 hours of delivery. Please retain the original packaging and, if possible, provide photographic evidence to assist our team in assessing the issue promptly. Our aim is to resolve concerns as quickly as possible so you can enjoy the full beauty of your arrangement.
Freshness Window Guarantee
Every bouquet from Roehampton Flowers is handpicked and arranged to ensure maximum freshness. We guarantee that your flowers will remain fresh for a minimum of five days from the date of delivery, provided they are properly cared for according to our included care instructions. If your flowers wilt or deteriorate significantly within this period despite appropriate care, we encourage you to contact us immediately.
Refund & Replacement Options
Your satisfaction is extremely important to us. In the rare event that flowers arrive damaged or fail to meet our freshness guarantee, we offer the following options to ensure your peace of mind:
- Replacement: A fresh bouquet of equal value will be sent to the same address at the earliest possible convenience, free of charge.
- Refund: If replacement is not suitable, we can arrange a full or partial refund, depending on the nature and extent of the concern.
Please allow up to 5 working days for refunds to be processed back to your original payment method, once approved.
Complaints Process
If you have any concerns, feedback, or a complaint about your floral order or our service, we encourage you to reach out to us promptly. Our friendly team will listen carefully to your concerns and work efficiently towards a fair resolution. Once we have all the relevant details, our aim is to resolve all complaints within 48 hours. We value your feedback as it helps us continuously improve our products and service for all Roehampton households and businesses.
Trusted Local Florist in Roehampton
Roehampton Flowers is devoted to delivering exceptional floral arrangements and reliable service to our local community. With years of experience and a reputation for trustworthy, high-quality floristry, we are the preferred choice for homes, offices, and special events nearby. We stand behind our Fresh Flowers Guarantee, ensuring every customer receives the best blooms that last.
Your satisfaction is our top priority. Thank you for choosing Roehampton Flowers – your local experts in beautiful, guaranteed-fresh flowers for every occasion.
